Orders, Cancellation, & Refund Policies

GENERAL
Orders are received on a first come, first serve basis. Pricing is determined by the time, materials, creative detail, labor, additional packaging, and/or delivery fees. A minimum order of 2 dozen (24 cake pops) is required. Because Creatiff Cakepops is a small business, we also have limited availability. With that being said, every order receives special attention.

*For planning and quality purposes, orders should be booked 3-4 weeks in advance. 
Larger quantity requests of at least 8-10 DOZEN, and depending on detail (corporate, events, weddings, etc.) need to be booked at least 2 months or more in advance (rush fees may apply for accommodations, especially during peak seasons) to adjust the calendar for smaller local orders accordingly.

Creatiff Cakepops’ availability can be found on social media updates (Facebook.com/creatiffcakepops OR Instagram.com/creatiffcakepops under ‘Availability’ highlight tab.) In consideration for your time, a message or text to (757) 849-0440 is recommended to check on your date before completing the order form at bit.ly/poporder.

PAYMENT

 Payment is due upon placing your order, unless specified otherwise (see due date on the invoice received), to secure your time slot if the amount is under $150 ($150+ allows for a 50% non-refundable retainer).

 Orders less than $150 MUST be paid for in full at the time of the request via PayPal invoicing (guest checkout available) or Square (if applicable).
This covers expenses for needed supplies, labor, design planning, and above all, booked time, and secures your order.

On occasion, cash, Venmo, or CashApp are accepted for smaller transactions and flash specials.

If you are unable to do this, please communicate this at the time in which you place your order. I value communicating with you and understand that things arise.

The remaining balance is due 2 weeks before pickup/delivery, or depending on the pending orders on the calendar. Checks are not accepted.

There may be no cancellations or refunds. Postponements are able to be negotiated. Payments are final.

All invoices are sent via PayPal. A PayPal account is not required to make your payment, and you do not need to save your credit card information, as it is a one-time submission unless you specify otherwise. All information that you provide is private and secure. PayPal has policies in place that protect both the buyer and seller, and above all, this is the best way for Creatiff Cakepops to prepare and keep record of itemized transactions.

For more information, please see:
https://www.paypal.com/…/web…/mpp/paypal-safety-and-security

Also, with any service, payment reassures your provider that you are serious about your request. Creatiff Cakepops is able to allot not only time but supplies needed to make you a priority!


RETAINERS

A retainer is made to ensure that the event date and required supplies for orders is secured, and is non-refundable. The retainer also covers design research and time planning the order. This way, every order is guaranteed the proper amount of attention required, due to the hand-crafted nature of Creatiff Cakepops. At times, additional product usage, design research, tastings, and correspondence with venues or coordinators may be needed for your order. For these reasons, we are unable to refund retainers at any time. Thank you for understanding!

A consultation fee may apply in addition to your order amount.

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At this time, Creatiff Cakepops does not offer deliveries.


PICKUPS / LATE REQUESTS & FEES

*Pickup days are typically on Fridays unless your order is due on Wednesday or Thursday. Due to turnaround times, Monday pickups are not available. Tuesday pickups are limited to afternoons.

Your pickup time will always be scheduled in advance for your convenience, and must be confirmed.
Saturday pickup and delivery times are between 9am – 10am only.
A courtesy text is required en route and upon arrival to (757)849-0440.

Please be courteous in understanding that a lot of time goes into cake pop orders, and that it is very labor intensive. Punctuality is greatly appreciated when picking up your order from a home-based location, which may limit Creatiff Cakepops’ schedule, privacy, as well as time slots allotted for customer traffic. In addition, notice via mobile communication prior to pickup is REQUIRED as common courtesy to ensure privacy and limited traffic at the home-based location. Pickups are granted a 5-10 minute window, depending, of time past the scheduled arrangement. Creatiff Cakepops cannot guarantee time or quality should the arrangement go unfulfilled. If a pickup exceeds the 10 minute window, Creatiff Cakepops reserves the right to allot time and product pickup elsewhere and, again, is not responsible for the quality of the order after the appointed time is exceeded.
You will be contacted with an update for pickup at the partner location,
or necessary accommodations made at the home base.

*Late Pickup Policy:

Late pickups will incur a $10 fee starting at 10 minutes over the scheduled time, plus a $1 per additional minute. Please give advance notice BEFORE your pickup time (not at your pickup time)
if you will be running late. Honest communication is valued!
Order will not be released until late fee is paid.
While notice of changes is preferred within an hour window, shorter notices
are handled on a case by case basis.

In the case that this policy is not honored,
the order can only be acquired on the following business day. (Monday)
Or (if applicable) a $40 accommodation fee will incur.

Creatiff Cakepops reserves the right to refuse future services in an effort to maintain healthy working relationships with clients.

With time in mind, please understand also that any last minute requests will be fulfilled with the available supplies (and cake flavors) on hand, for a lack of ample time to prepare. Any orders with a short turnaround within the week(s) are subject to rush fees (depending on time and size of the order) due to the needed adjustments. For any orders requiring unavailable supplies that must be rush-shipped in less than 7 days, the customer is responsible for those charges.

CANCELLATIONS
In any event, should you need to cancel an order that has been booked in advance, please provide notice within 96 hours (4 full days) for orders of 2 dozen or less, and at least 3 weeks notice for 3+ dozen. Disclaimer: Order volume may effect cancellations and they cannot always be guaranteed, especially depending on the personalized nature of the order.  While we understand that things happen, we cannot guarantee a refund due to labor and product costs once the order has been started/ completed.
Completed and cancelled orders are sold by clearance. If and only when the order is re-sold, you can be refunded a partial amount as STORE CREDIT as a case by case basis.


All cancellations are handled as follows:

A) If a cancellation is requested 1 month prior to order date, 75% of your order retainer (for orders of $150 or more) will be returned to you as STORE CREDIT for custom future orders only, via email receipt. This is valid for one year starting from the date of cancellation.
(NO CashApp, Venmo, credit, or cash refunds)


B) If cancellation is requested within 7 full days before the deadline date (for orders of less than $150), you will receive a 50% STORE CREDIT via email receipt, valid for one year starting from the date of cancellation.
(NO CashApp, Venmo, cash, or credit refunds.)

*****For larger orders, if a cancellation is made within a week before your event datethere may be no store credits given and Creatiff Cakepops reserves the right to refuse services to you in the future.*****
*REPEAT CANCELLED INVOICES OR UNBOOKED QUOTES WILL RESULT IN REFUSAL OF SERVICES TO THE CLIENT.

Courses of action for other circumstances may be considered on a case by case basis.

NEED TO MAKE CHANGES TO YOUR ORDER?
Should you need to postpone, change your date, or rearrange a pickup/delivery time, please notify via email (creatiffcakepops@gmail.com) or text (757) 849-0440 immediately. We cannot guarantee your new date, although we will make our best effort to do so!

If appropriate notice is given and we cannot accommodate your new date, you will be 75% of your deposit back as store credit if the order has been previously paid for in FULL. (No CashApp, Venmo, or cash refunds)

If notice is given in less than 72 hours, no partial credit will be given in the event that we cannot accommodate the change, with no exceptions. We apologize for the inconvenience.

If a design or cake flavor change is requested and the work order is already in progress, Creatiff Cakepops cannot accommodate, and no partial credit or refunds will be given. Sorry, there are no exceptions!

DAMAGES/LIABILITY
Attention to detail is important throughout the baking and design process. We take pride in making sure that what you receive is a finished product, having properly been made, stored, packaged, and transported to you.
Please note that Creatiff Cakepops is NOT LIABLE for any damages or occurrences after pickup or delivery. Once the order has reached its destination, is is considered “Accepted” by the receiving party. Keep in mind that variety in temperatures, humidity or light may impact the flavor, texture, or overall quality of the design to some degree due to the ingredients used. Please understand that at times this may be out of our control. Storage instructions are given at the time in which the client receives their order.

*Please see the Frequently Asked Questions page for information on food allergies, expiration, proper storage, and display.*

***** Cake flavor, texture, and the design are subjective. No refunds will be given in any circumstance for the aforementioned.*****
If for some reason our product has been determined by our honest discretion to have not met our standards, we will do our best to correct it. We appreciate your patience.

****** Creatiff Cakepops reserves the right to refuse future services in an effort to maintain healthy working relationships with clients.