FAQ

question-mark-2405202_640Here are some frequently asked questions that may even answer some of yours!

How far in advance should I book?
A quote request is recommended 3-4 weeks in advance, but dates fill quickly.

While I understand this can be a challenge for last minute gift ideas,
orders are usually finalized in these timeframes to begin the planning process, so availability typically does not allow for last minute requests.

Larger quantity requests of at least 8-10 DOZEN, and depending on detail (corporate, events, weddings, etc.) need to be booked at least 2 months or more in advance (rush fees may apply for accomodations, especially during peak seasons) to adjust the calendar for smaller local orders accordingly.

It is super important for me to have a window of time to collect supplies, plan your order design, and fill my calendar to properly manage time.

Sometimes I may not be able to accommodate if there is a pending high-volume special, but I always try my best to work with you!

But don’t worry! You can get priority in the queue with early submission (even months before your desired date), and we can finalize later!



What if my date is not available?
It is common for my clients to choose the next date available (either before or after the desired date).

Cake pops can be refrigerated up to 2 weeks, or frozen to preserve freshness and are just as delicious once brought back to room temp. You could always store them until your occasion with proper planning, and I will always provide instructions.

If I am unable to accommodate your date, you can always snag cake pops during one of my monthly specials, which do not require a order minimum like custom orders.

-What is a cake pop?
         A cake pop is created from fully cooked cake that has been mixed with frosting to create a doughy consistency and is typically attached to a lollipop stick with a candy coating. It can be flavored and sculpted in so many ways. Cake pops make great treats for gifts, gift baskets, birthday parties, congratulatory events, baby showers, thank-yous, and more…at just the perfect portion (the standard size being about 1.13oz). If you are trying to be mindful of your sweet tooth, cake pops don’t take up as much space in your tummy! (Although, you might splurge on more than one in a sitting. ^_~ )


-Why Creatiff Cakepops?

Creatiff Cakepops are made to order with freshness in mind, with carefully selected ingredients and recipes that have been tweaked to perfection. To add a touch of love to my cakes, many of my flavor options include real, whole ingredients such as juices, purees, zests, spices, and quality flavor extracts.

A love for flavor and years of experience in visual and fine arts makes these cake pops stand out from the rest. If you’ve never seen a masterpiece in Polly-Pocket sized form, you are in for a real treat. ^_~
Creatiff Cakepops values your experience and your vision being brought to life.


-Are your cake pops vegan, gluten, and/or nut free?
         At the moment, I have limited gluten free options. Please ask for more details. However, if you have any concerns about specific allergies please let me know. While many of my cake flavors do not contain nuts and are always baked using pre-cautious, hygienic measures, I cannot 100% guarantee that they are hypoallergenic.

Those with sensitivities to GLUTEN, DAIRY, EGG, SOY, FOOD COLORING, TREE NUTS & PEANUTS (ingredients are processed in shared facilities) or any other allergens including but not limited to those listed above should NOT consume this product. A variety of ingredients including but not limited to the above listed are regularly processed in our kitchen and we recommend any treats be consumed at your and your guest’s own risk only.

All products of this service are not for resale and processed and prepared responsibly without state inspection under Cottage Food Law.

 


-Do I need to refrigerate my cake pops?
          Refrigeration is not necessary. Once the cake pop has been dipped, the cake is considered sealed by the outer candy layer for freshness. The cake is fully cooked and includes shelf-stable ingredients. However, refrigeration may prolong the shelf life for a few more days and prevent excess moisture inside of the cake pops, especially when they are made with a cake that contains fruit.

Unless sealed in an air-tight container, refrigeration could cause condensation and ruin the integrity of your cake pops.

Store them at room temperature in a cool, dry place, avoiding humidity, unless we provide you specific instructions upon releasing your order.

DO NOT DISPLAY THE CAKE POPS IN DIRECT SUNLIGHT, NEAR HEAT, OR FOR PROLONGED PERIODS OF TIME OUTDOORS. IT DOES NOT TAKE MUCH FOR THEM TO BEGIN TO SOFTEN!

-In how many days will Creatiff Cakepops expire?
           Your pops are prepared with freshness in mind. From the date in which you receive them, they are good for up to 5-7 days at room temperature. While shelf-life varies, it is not recommended that you consume your cake pops after 7 days WITHOUT refrigeration. Consume at your own risk.

(Hopefully they will be so delicious that they don’t even make it to day 2! ^_~ Hehe.) Certain ingredients (such as fruit etc.) may create more moisture within the candy coating.

-Can I order less than a dozen cakepops?
          Depending on monthly or holiday specials, smaller quantities may be available to order. You can sign up for updates on specials HERE.

Otherwise, Creatiff Cakepops are sold ONLY by the dozen (12+ per order) due to the sizes of the cake batches, as well as the creative prep and labor involved. The minimum quantity required for all custom requests (classic or sculpted) is 2 dozen.


-What are my options for receiving my order?
          I try to accommodate pick up and delivery based on the customer’s needs. Orders may be picked up in Virginia Beach, and the address is disclosed privately after ordering. For more questions on the general area, you may contact me in advance to determine distance.
The standard pickup days are Wednesday – Friday.
(No Monday pickups due to turnaround time. Tuesday pickups are limited to afternoons.)

All customers are notified prior to their deadline of their order status so that a time can be scheduled in advance.

Pick up hours may vary.

(Saturday pickups are between 9am-10am in the case that an alternative option is provided, and will incur a $20 fee. The $20 fee does not apply to holiday specials when Saturday times are allotted.)
Please refer to our full policies (link at the bottom of this page) for more information.

-What are my payment options?
          Orders less than $150 MUST be paid for in full at the time of the request via PayPal invoicing (guest checkout available) or Square (if applicable).
This covers expenses for needed supplies, labor, design planning, and above all, booked time, and secures your order.

On occasion, cash, Venmo, or CashApp are accepted for smaller transactions and flash specials.

If you are unable to do this, please communicate this at the time in which you place your order.

Any orders of $150 or more, require a non-refundable 50% retainer.
The remaining balance is due 2 weeks before pickup/delivery, or depending on the pending orders on the calendar. Checks are not accepted.

There may be no cancellations or refunds. Postponements are able to be negotiated. Payments are final.
Read more about our cancellation and refund policy HERE.

Does my product fit your needs? Please keep in mind the following:

    • Creatiff Cakepops specializes in cake pops & other dipped treats occasionally by monthly specials ONLY.
    • If you have a nut allergy, we use great caution to accommodate your needs, however we occasionally do use nuts in our premises and recommend consumption only at your own risk. Allergies may limit our ability to use certain ingredients AND your design request. Be sure to inform us when placing your order!
    • Gluten Free options are available. (Classic Cake Pops Only)